宠物客服首次“亮证”上岗！天猫试点上线持证兽医师、营养师客服为铲屎官提供专业养宠建议-快科技-科技改变生活

宠物客服首次“亮证”上岗！天猫试点上线持证兽医师、营养师客服为铲屎官提供专业养宠建议

秋白
2025年12月11日 15:52
0

快科技12月11日消息，近日，天猫试点上线宠物专业客服。消费者可在相关天猫宠物品牌旗舰店的客服咨询界面选择“执业兽医师”或“宠物营养师”标签，与具备相应专业背景的持证客服一对一沟通，获取个性化喂养方案、常见健康问题处理等针对性建议。

据悉，这是国内主流电商平台首次实现宠物客服持证上岗。天猫宠物行业负责人表示，该项目目前处于初期试点阶段，首批将覆盖皇家、麦富迪、蓝氏、卫仕、普安特等上百个头部宠物品牌。

后续天猫将分阶段扩大覆盖范围，上线更多专业客服，帮助养宠人挑选到更适合毛孩子的商品。

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