风光的背后平板机登上投诉榜首-快科技-科技改变生活

风光的背后平板机登上投诉榜首

萧萧
2011年07月02日 08:26
0

今年，以平板机为代表的便携式电脑可说是牢牢抓住了时尚男女的眼球，追风和时髦过后，产品质量投诉也紧跟“潮流”地登上热点榜首，仅6月份，12315、96315两条投诉举报热线就收到相关投诉100件。

消费者姜先生几个月前添置了一台平板机。最近，姜先生按照官方网站的提示对电脑进行了软件升级，可升级后电脑出现了无法开机的问题。品牌客服中心要求用户支付500元的电话支持费。姜先生称，升级软件后电脑无法开机这已经是第二次，老毛病重复犯已经很令人生气，没想到公司却还要收取高额的费用。

6月，“12315”、“96315”两条热线共受理便携式电脑等电子产品投诉100件，投诉涉及的主要问题有：经营者销售的电脑型号或配置与约定不符；拖延送货；电脑出现死机、散热差、花屏等故障，经营者拖延或拒绝退换修等。（文/北京晨报）

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