顺丰小哥有了“来电秘书” 给他们打电话大不一样-快科技-科技改变生活

顺丰小哥有了“来电秘书” 给他们打电话大不一样

随心
2023年10月21日 17:39
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快科技10月21日消息，节假日等物流高峰时段，快递员通话量倍增。

针对漏话代接等需求，中移互联网有限公司“和留言”为顺丰速运快递小哥研发了定制来电秘书。

“抱歉，您拨打的小哥正在行驶途中”，一句简短的开场白文案，告知客户快递员没有接电话的原因，安抚客户联络不畅的负面情绪。

“有客户来电，请立即回电”，及时明了的来电提醒短信文案，提醒快递员需回拨客户来电，让客户感受到小哥漏接有回应的优质服务体验。

来电秘书不仅向快递员传递了快递查询、快递派送、回电话等重要信息，还可拦截广告骚扰电话，提升快递员处理客户未接来电的效率。

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#顺丰 #顺丰同城 #快递

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