倍思主动召回流程早已上线用户可登陆小程序“倍思售后”参与

cici
2024年07月05日 18:19
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近日,倍思发布公告,称即日起主动召回倍思PPCXM06和PPCXW06型号移动电源。用户可通过微信小程序搜索“倍思售后”参与召回,在产品召回页面按照提示填写地址、产品SN码等详细信息后即可启动召回程序。

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倍思的召回行动已经上线,用户根据流程指引和标识就可以参与召回。倍思承诺承担整个流程产生的物流费用,为受影响的用户免费换货或退货退款,确保每位用户的权益得到充分保障。目前,倍思客服也同步通过电话通知的方式,确保召回信息准确传达给购买受影响产品的用户。

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倍思公告显示,此次召回产品为2022年3月至2023年7月期间生产的倍思PPCXM06和PPCXW06型号移动电源,结合倍思自查结果,目前已售出相关产品出现异常情况的概率为0.047%。据悉,倍思在发现该情况后,立即向深圳市市场监督管理局递交了产品主动召回的备案申请。

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